REFUND POLICY

Refund Policy for Digital Products/Services

At Ezstreamz4u, we value our customers and strive to ensure satisfaction with our digital products and services. However, due to the nature of digital content, we do NOT offer refunds once a product or service is activated and delivered. This policy is in place because digital products cannot be returned or revoked once they are accessed or downloaded. To help you make an informed decision before committing to a purchase, we offer a trial period for most of our services. This trial allows you to evaluate the product and determine if it meets your needs.

Why We Do Not Offer Refunds

Digital products, unlike physical goods, are non-returnable and non-resalable once they have been delivered. This means that once you have accessed or downloaded the content, it cannot be returned. We encourage all customers to utilize the trial period offered to ensure the product is right for them before making a purchase. By doing so, you can avoid any potential issues and make a confident purchase.

Refund Policy for Special Circumstances

We understand that certain situations may require special consideration. If you believe your case is unique or exceptional, we invite you to fill out our refund request form. In your request, please provide as much detail as possible about your situation and why you believe a refund is warranted. Our team will review your request on a case-by-case basis and consider any extenuating circumstances.

How We Review Special Circumstances

Each refund request submitted under special circumstances is carefully evaluated by our team. Factors we consider include the specific issue encountered, the timing of the request, and any supporting documentation provided. While we are committed to fairness, please note that the decision to issue a refund under special circumstances is at the sole discretion of Ezstreamz4u. If a refund is granted, your access to the digital product or service will be immediately revoked to prevent further use.

Refund Policy Guidelines

Full Refunds

Our standard Refund Policy allows for a full refund if the request is made within 7 days of the original purchase. This 7-day window provides sufficient time for you to evaluate the product and determine if it meets your expectations. If you find that the product does not suit your needs, you can request a full refund during this period.

Partial Refunds

For purchases made more than 7 days before the refund request, we offer partial refunds based on the duration of the subscription or service used. The amount refunded will be proportional to the unused portion of the service. For example, if you have used the service for 20 days of a 30-day subscription, you may be eligible for a partial refund for the remaining 10 days. This ensures that you are not paying for services you have not used.

Refund Policy on Trials and Usage

Our Refund Policy clearly states that trials and accounts which have been used for more than half of the account’s duration are not eligible for refunds. This is because a significant portion of the service has already been consumed, and it is not feasible to offer a refund for the remaining period. We encourage users to fully evaluate the service during the trial period and to make a decision early on.

Refund Policy Processing Time

Once a refund is approved, the processing time is typically between 5 to 7 working days. This processing period is determined by our payment processors, and while we aim to expedite the process, it is ultimately beyond our control. We understand that waiting for a refund can be frustrating, so we commit to processing all refund requests promptly once they have been approved. Our support team will keep you informed throughout the process and will be available to answer any questions you may have.

Contacting Support for Refunds

In the event of a refund request, our support team will be in touch with you to confirm the details and process the request. We believe in transparent communication and will ensure that you are kept informed at every stage of the process. If you have any concerns or need assistance, our support team is here to help.

Final Notes on Our Refund Policy

Please note that our Refund Policy is designed to be fair and transparent. We believe that by offering clear guidelines and a trial period, we can help our customers make informed decisions. If you have any questions or need further clarification on our Refund Policy, please do not hesitate to contact our support team.